Having issues with your Sky Go television app? You’re not the only one! Many Sky Go users are reporting the problem that their app is not working properly. Some users see an error tells them what happened, but for many their program just stop working.
This is very frustrating! You can’t watch your programs because of these issues. But don’t worry. It can be fixed…
Fixes to try
The following are a few methods that have helped many Sky Go users. You may not have to try them all; just work your way down the list until you find the one that works for you.
Hi I can watch SKYGO on my laptop but it will not let me watch on my tv. I have connected my windows 8.1 laptop to my tv by HDMI. I have tried using IE11 & Firefox. The page on my laptop shows on my tv i.e.the menu for the sky programmes, but when I try to watch a programme it comes up with. I understand that you are having an issue with watching content for the Sky Go app. Let's see if we can figure out what is going on. As with any app that is downloaded from the App Store, start with closing out the app entirely and relaunching it. Then move on to restarting your iPad.
Save up to $100 on Laptop
- The simplest is to find the Sky Go app on your home screen or app drawer, tap and hold on it, and then drag it in the top-right corner on top of the trashcan named Uninstall. You can achieve the same by going to Google Play Store Settings My apps & games Installed find and tap on Sky Go Uninstall.
- I've had two tablets running 4.1, and Sky Go wouldn't work. It works on my 9' Nook HD which has 4.0 on it, although the last time I looked, the Nook wasn't on Sky's approved list. I would have thought it in Sky's best interests to make sure it runs on as many tablets as possible.
Take good advantage of this link to get a great discount instantly when placing an order at BestBuy.
Method 1: Close the Cisco VideoGuard Monitor process
Your Sky Go app may stop working because there’re issues with the Cisco VideoGuard Monitor process running in the background. You should try closing the process and see if this helps you fix your issue.
a) If you are on Windows:
- Press the Ctrl, Shift and Esc keys on your keyboard at the same time to open Task Manager.
- Right click the CiscoVideoGuardMonitor process and click End task/End Process.
b)If you’re using a Mac computer:
- On your desktop, click Go, then click Utilities.
- Double click Activity Monitor.
- Click CiscoVideoGuardMonitor, then click the quit button.
Now check to see if your Sky Go app is working properly. Hopefully it is. Jedi temple floor plan. But if not, you may need to try other fixes listed below.
Method 2: Temporarily disable your firewall
It is also possible that your Sky Go issue results from your firewall itself. To see if that’s the problem for you, temporarily disable your firewall and check if the problem persists. (Consult the documentation of your security software for instructions on disabling it.)
If this resolves your problem, contact the vendor of your security software and ask them for advice, or install a different security solution.
*IMPORTANT: Be extra careful about what sites you visit, what emails you open and what files you download when your antivirus or firewall is disabled.
Method 3: Completely reinstall your Sky Go app
When the fixes about can’t help you fix your Sky Go issue, you should reinstall this app to see if this works for you. To reinstall the app, you should uninstall the program and delete the remaining folders as well. Here’s how you can do it.
a) If you’re using Windows How to open vdf file.
- Press the Windows logo key and R on your keyboard at the same time. Then type “control” and press Enter to open Control Panel.
- Under View by, click Large icons.
- Click Programs and Features.
- Right click Cisco VideoGuard Player and click Uninstall. Then follow the on-screen instructions to uninstall this program.
- Right click Sky Go and click Uninstall. Then follow the on-screen instructions to uninstall this program.
- Press the Windows logo key and R on your keyboard at the same time. Then type “appdata” and press Enter to open the AppData folder.
- Go to Local > Cisco and delete the VideoGuard folder.
- Go back to the AppData folder. Then go to LocalLow > Cisco and delete the VideoGuard folder.
- Go back to the AppData folder. Then go to Roaming and delete the Sky and Sky Go folders.
- Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.
b) If you’re on Mac
Sky Go Won't Play Golf
- On your desktop, click Go and click Applications.
Remove the Sky Go app.
- Go back to your desktop, then click Go and click Go to Folder.
- Type “~/library” and click Go.
- Go to Cisco, then remove the VideoGuardPlayer folder.
- Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.
Hopefully, one of these fixes works for you! If you have any questions, leave us a comment below.
You may also want to read…
Sky Go Won't Play Youtube
Hello RachelWHK,
I understand that you are having an issue with watching content for the Sky Go app. Let's see if we can figure out what is going on.
As with any app that is downloaded from the App Store, start with closing out the app entirely and relaunching it. Then move on to restarting your iPad. I would also make sure that your iPad and the app are up to date. One of the last steps to try is to delete app and then download it again. Take a look at the article below for the specific steps to do all of these.
If an app you installed unexpectedly quits, stops responding, or won’t open
https://support.apple.com/en-us/HT201398
Take care
Sky Go Won't Play Sports
Jan 14, 2016 7:58 AM